FAQ
How is VENTIGA Jewelry Designed and Made?
VENTIGA is rooted in Italy's rich cultural heritage, drawing on the outstanding innovative spirit of futurism, and perfectly blending with the Italian lifestyle attitude of "La Bella Figura." VENTIGA boldly breaks the conventional notions of romanticism, completely overturns traditional aesthetics, and opens up a new fashion perspective, pursuing an elegant and unique artistic style. Their jewelry pieces are handcrafted by Italian artisans, combining traditional craftsmanship with modern advanced techniques, showcasing extraordinary individuality and bestowing confidence and graceful charm upon you.
How to Care for Jewelry?
1. Avoid stacking and overlapping jewelry to prevent scratches from friction between pieces.
2. Keep jewelry away from chemicals like perfume, cosmetics, body wash, acidic substances, cleaners, or insecticides, as they can corrode metal surfaces.
3. Grease from cosmetics or smoky environments can reduce the transparency of gemstones, affecting their visual appeal.
4. Sweat can corrode jewelry and accelerate oxidation; wiping jewelry with a damp soft cloth after summer wear can remove sweat and provide basic maintenance.
5. Do not use abrasive materials such as toothpaste, polishing paste, or sandpaper for self-polishing, as they can cause scratches or metal loss, leading to serious, irreversible damage.
6. Jewelry can discolor, dehydrate, or lose filling materials in high-temperature environments, degrading its quality. Remove jewelry when bathing or near heat sources whenever possible.
What Personalized Services Are Available When Purchasing?
1. Customization Service: Options are not limited to platinum; you can choose from different gold colors such as 18K rose gold and 18K yellow gold, following the series style.
2. Sentimental Moments: Engraving service for up to 8 characters.
3. Time Travel: An opportunity to restore the piece to its brand-new condition, as if reborn.
4. Packaging: Complete with exquisite packaging boxes, with optional holiday gift wrapping services available upon request.
What After-Sales Services Can I Enjoy?
1. Daily Cleaning and Maintenance: Services include cleaning, securing, reshaping, and polishing.
2. Replating and Small Diamond Replacement: For severe wear and discoloration, replating and small diamond replacement are available (cluster and row diamond settings have a 6-month setting warranty; if diamonds fall out beyond the warranty period, free setting service is provided, with a cost for the replacement diamonds).
How do I determine the size when purchasing?
To determine your specific size, we kindly invite you to visit our offline boutique or customer service center, or you can consult our online ring size guide.
Customer Service Center Address: Building M2, International Media Port, 69 Longwen Road, Xuhui District, Shanghai.
Ring fit refers to how well the ring fits on your finger, which can vary depending on its design. Regardless of size, it can be defined as follows:
- Standard: The ring size closely matches the actual circumference of your finger. The fit is appropriate.
- Tight: The ring is difficult to put on or remove, feeling snug. Consider increasing the size.
- Loose: There is space between the ring and your finger, causing it to feel loose and potentially slip. Consider decreasing the size.
手指周长(毫米)
|
戒指直径(毫米)
|
香港尺码
|
美国尺码
|
欧洲尺码
|
44
|
14.01
|
6
|
3
|
44
|
45
|
14.33
|
6.5
|
3.25
|
45
|
46
|
14.65
|
7.5
|
3.75
|
46
|
47
|
14.97
|
8.5
|
4
|
47
|
48
|
15.29
|
9.5
|
4.5
|
48
|
49
|
15.61
|
10
|
4.75
|
49
|
50
|
15.92
|
11
|
5.25
|
50
|
51
|
16.25
|
12
|
5.75
|
51
|
52
|
16.56
|
13
|
6
|
52
|
53
|
16.88
|
14
|
6.25
|
53
|
54
|
17.20
|
15
|
6.75
|
54
|
55
|
17.52
|
16
|
7.25
|
55
|
56
|
17.83
|
16.5
|
7.5
|
56
|
57
|
18.15
|
17.5
|
8
|
57
|
58
|
18.47
|
18.5
|
8.25
|
58
|
59
|
18.79
|
19.5
|
8.75
|
59
|
60
|
19.11
|
20
|
9
|
60
|
61
|
19.43
|
21
|
9.5
|
61
|
62
|
19.75
|
22
|
10
|
62
|
63
|
20.06
|
23
|
10.25
|
63
|
64
|
20.38
|
24
|
10.75
|
64
|
65
|
20.70
|
25
|
11
|
65
|
66
|
21.02
|
26
|
11.5
|
66
|
67
|
21.34
|
26.5
|
11.75
|
67
|
68
|
21.66
|
27.5
|
12.25
|
68
|
69
|
21.97
|
28.5
|
12.5
|
69
|
70
|
22.29
|
29
|
13
|
70
|
The difference between 18k gold and yellow gold lies in their purity and composition:
1. Purity:
- Yellow Gold: High purity, typically around 99.9% (24K gold), meaning it is almost entirely made of gold.
- 18K Gold: Purity is 75%, with 18 parts being gold and 6 parts other metals (such as copper, silver, zinc). This composition enhances the hardness and durability of 18K gold compared to pure gold.
2. Color:
- Yellow Gold: Due to its high purity, it exhibits a rich yellow color.
- 18K Gold: Comes in various colors such as yellow, white, rose, etc. This variability is due to the addition of other metals which can adjust the color tone.
3. Hardness:
- Yellow Gold: Relatively soft, prone to scratches and deformation, suitable for intricate jewelry designs but requires careful handling in daily wear.
- 18K Gold: Higher hardness, less prone to scratches and deformation, suitable for various jewelry types, especially rings and bracelets worn daily.
4. Usage:
- Yellow Gold: Typically used for investment, collections, and certain traditional jewelry pieces.
- 18K Gold: Widely used in modern jewelry designs, particularly for complex and durable jewelry pieces.
When purchasing diamonds, what aspects should I consider?
When purchasing diamonds, you should consider the "4C's": color, clarity, cut, and carat weight. Each of these criteria is important, and it's up to you to decide which one matters most. Naturally, if each criterion is of high quality, the price of the diamond will also be higher.
What should I do if my jewelry gets damaged?
VENTIGA has a comprehensive after-sales service policy. If your VENTIGA jewelry needs repair, we kindly invite you to bring it to our customer service center.
Address: Building M2, International Media Port, 69 Longwen Road, Xuhui District, Shanghai, China
Why does the GIA certification standard for diamond color grades start from D instead of A?
The GIA (Gemological Institute of America) color grading system for diamonds begins at D to avoid confusion with other grading systems and to establish a new and independent standard. Grade D represents the highest level of colorlessness, and as the alphabetical scale progresses, diamond colors gradually exhibit yellow or other tinted hues.
Do gemstones inlaid on jewelry easily fall out?
Whether gemstones set in jewelry are prone to falling out depends on several factors, including the setting method, the size and shape of the gemstones, the type and quality of the metal, as well as how the jewelry is worn and maintained. Avoiding impacts and regular inspections can reduce the risk of gemstone loss.
Are diamonds easy to break?
While diamonds are the hardest natural substance on Earth, they are not impervious to breaking. Diamonds have an extremely high hardness (Mohs hardness of 10), which means they are highly resistant to scratching. However, hardness does not equate to toughness; diamonds have low toughness and can be susceptible to breaking or fracturing from impact. Diamonds have cleavage planes where they can split easily along specific directions. Intense impact, especially along these cleavage planes, can cause a diamond to crack. It's advisable to avoid hard collisions and strong impacts during daily wear to minimize the risk of diamond breakage.
Why isn't the price of diamonds directly proportional to their weight?
As the weight of a diamond increases, especially beyond certain key weights like 1 carat or 2 carats, larger diamonds become rarer. Therefore, larger diamonds are more precious in the market, leading to significantly higher prices.
In addition to weight, the color, clarity, and cut of a diamond also affect its price. Larger diamonds typically require higher levels of cutting craftsmanship to showcase their optimal brilliance, thus increasing the cost of production.
Why do two seemingly similar diamonds have vastly different prices?
The valuation of diamonds involves several key factors that collectively influence their prices.
1. Carat Weight:
Although two diamonds may appear similar in size, slight differences in weight can lead to different prices. The heavier the diamond, the rarer it is, and thus the higher its price.
2. Color:
Diamond color is graded from D (colorless) to Z (light yellow or brown). Colorless diamonds are rarer and therefore more valuable. Two diamonds that appear similar may differ significantly in price if their color grades are different.
3. Clarity:
Clarity assesses the presence of flaws inside and on the surface of diamonds. Even microscopic inclusions and surface features invisible to the naked eye can affect a diamond's value. Higher clarity grades command higher prices.
4. Cut:
The quality of the cut affects a diamond's fire and brilliance. Even if weight and color are similar, a diamond with better cut quality will exhibit superior optical performance and command a significantly higher price.
5. Fluorescence:
Some diamonds exhibit fluorescence under ultraviolet light. The intensity and color of fluorescence can also influence a diamond's price. Strong fluorescence sometimes reduces a diamond's transparency, thus lowering its value.
6. Shape:
Different diamond shapes have varying market demands and supplies, which also affect prices. For example, round diamonds are typically more expensive than other shapes (such as oval, princess, etc.) because the cutting process for round diamonds results in more wastage of the raw.
What if I don't like this piece of jewelry anymore?
If you no longer enjoy your jewelry, feel free to contact us for our Fashion Refresh service consultation.Our Fashion Refresh service is based on the VENTIGA jewelry database, allowing us to assess the current value of your jewelry instantly. Through a trade-in process, you can effortlessly exchange your old jewelry for brand new modern designs, avoiding wastage from your jewelry being left idle.