About VENTIGA and This Privacy Policy

VENTIGA, a branch of Luna Commercial Co., Ltd., is registered at VIA Gargano 46, Milano, Italia. In this Privacy Policy, we refer to VENTIGA (also "we", "us", and "our") as encompassing our head office at the aforementioned registered address, our affiliates, and our boutiques.

Please take a moment to review this policy along with our Cookie Policy, which outlines how we collect, use, disclose, and transfer the personal information you provide to us across our websites, mobile applications, and other digital platforms (collectively referred to as the “Platforms”). This includes interactions such as visiting a VENTIGA boutique, contacting our concierge by telephone, or engaging with us on social media platforms. Our Cookie Policy details how we gather information using cookies and related technologies during your use of our Platforms.

For online or telephone purchases facilitated through the VENTIGA Client Relations Center, please refer to the applicable Conditions of Sale, which govern the terms and conditions of such transactions.

 

Updates to this Privacy Policy

Periodically, we may update this Privacy Policy. Changes will be posted on this Platform.

 

Information You Provide to Us and How We Use It

We collect information from you as outlined below:

- To access specific areas of our Platform, registration is required. During registration, you will be prompted to provide personal information (including name, address, date of birth, email address, and telephone number). By entering this information, you enable VENTIGA to offer selected services.

- When purchasing products online or by phone, we gather details such as purchase information and relevant payment data. Additionally, we collect personal information when you contact us with inquiries about our products or services, visit a VENTIGA boutique, or interact with the VENTIGA concierge by phone. Please note, for security, training, and development purposes, phone calls may be recorded intermittently.

- If you interact with VENTIGA through social media or other third-party services, we collect information provided through those platforms.

- We automatically collect certain visitor information on our Platform, as detailed in our Cookie Policy. Location information is also collected to the extent that we offer location-based services, as described in the "Location Services" section below.

We use the collected information to:

- Manage and fulfill purchase and repair orders, facilitate delivery, and provide after-sales services.

- Maintain our accounts and records.

- Address your inquiries and requests.

- Send service-related communications, such as order confirmations and administrative messages.

- Identify products and services that may interest 

 

Cookies and Other Automatically Collected Information

Cookies:

Our website utilizes cookies as described in our Cookie Policy. You can access this Cookie Policy from any page of our website linked to this Privacy Policy and from every cookie information banner displayed.

IP Addresses:

We collect information about your computer or mobile device, including your IP address, operating system, login times, and browser type, where available. This data helps us gain insights into how visitors interact with our Platform and aids in internal reporting. We anonymize and may share this information with advertisers, sponsors, or other business partners.

 

About Advertising

Our Platforms utilize third parties such as network advertisers and ad exchanges to display advertisements to you on third party platforms once you leave our Platforms. Additionally, we engage third party analytics and service providers to assess and provide us and/or third parties with insights into the use of our Platforms, ad viewing, and engagement with our content.

Network advertisers are third parties that showcase ads based on your visits to our Platforms and other apps and websites you have visited. This enables us to deliver targeted advertisements for products and services that may interest you.

Please note that third party tracking technologies associated with our Platforms or ads are beyond our control. Our privacy practices do not extend to the methods used by these third parties to collect information or how they utilize such information. It is important to review the terms of service, privacy policies, permissions, notices, and choices of these third parties regarding their data collection, storage, and sharing practices.

You have choices concerning ad delivery. You can opt-out of receiving certain types of behavioral ads by visiting the third party websites specified in the "How to control or delete cookies" section of our Cookie Policy. We do not guarantee the effectiveness or compliance of third party opt-out mechanisms.

We do not endorse the policies or practices of third party advertisers, advertising networks or exchanges, or related third parties.

Location Services

Certain services we offer can utilize information about your location. These services are typically accessible through mobile devices or applications. You will have the option to consent to the use of location services, which may involve processing data from GPS, sensors, beacons, or Wi-Fi access points to enhance your experience with personalized services. Your device settings allow you to disable these services if you choose not to utilize them anymore.

Sharing Your Information

We prioritize the protection of your personal information and do not disclose it to other individuals or non-affiliated companies except in the following circumstances:

- We may share your personal information with third-party providers to facilitate online and other payment services, conduct credit checks and fraud prevention, and perform other services necessary to fulfill the purposes outlined in the section titled "Information you provide us and how we use it."

- We may disclose your personal information to law enforcement agencies, courts, regulators, government authorities, or other third parties when we believe it is necessary to comply with legal or regulatory obligations, or to protect our rights or the rights of any third party.

- Your personal information may be disclosed to any third party that acquires, or to which we transfer, all or substantially all of our assets and business. In such a case, we will make reasonable efforts to ensure that the entity receiving your personal information uses it in a manner consistent with this Privacy Policy.

Protecting Your Information

Ensuring your confidence in using our Platform is paramount, and we are dedicated to safeguarding the personal information we collect. Access to your personal information is restricted to employees who genuinely require it to provide products or services to you or to fulfill their job responsibilities. We employ robust technical and organizational measures—both physical and electronic—to protect the personal information you provide against unauthorized or unlawful processing, as well as accidental loss, damage, or destruction.

When accessing specific parts of our Platform requires a password, it is your responsibility to choose a secure password and maintain its confidentiality. Select a password that you do not use on any other platform and refrain from sharing it with others.

Retaining Your Information

We retain your information only for as long as necessary for our specific purposes, particularly to safeguard ourselves in case of legal claims (for example, information related to a contract with you will be retained for the duration of the contract and up to ten years thereafter). After this period, your information will either be deleted or anonymized, depending on the circumstances. If we obtained your consent to process your personal information and no other lawful basis exists for continuing that processing, we will delete your personal information if you later withdraw your consent.

If you opt out of receiving direct marketing communications from us, we will maintain a record of your request and contact details to ensure your preferences are respected.

Your Rights and Choices

You have the right to request access to any personal information we hold about you, to correct inaccuracies, and to update outdated information in our records. In certain circumstances, you can also request the erasure of your personal information or restrict its processing.

You have the right to object to the processing of your personal information in certain situations. Specifically, you can request that we stop sending you direct marketing communications at any time. Please note that we may continue to send you non-marketing communications, such as email updates regarding your order status. If you wish to exercise any of these rights, please contact us using the details provided below.

You can unsubscribe from our email marketing communications at any time by emailing the address listed under the "Contact Us" section or by clicking the ‘unsubscribe’ link in any VENTIGA marketing emails.

If you have concerns about how we use your information, please contact us using the details below, and we will make every effort to address your concerns promptly. After investigating your concern, we will respond to you in writing within a reasonable timeframe, outlining our proposed remedial actions. If you believe that we have processed your personal information unlawfully or in breach of your rights, you also have the right to lodge a complaint with a European Data Protection Authority in your country of residence or work, or in the jurisdiction where the processing occurred. 

 

Contact us

If you have any questions or comments about this Privacy Policy or Cookie Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or Cookie Policy or the manner in which your information may be processed, please contact us at:client@ventiga.com

 

About VENTIGA and this Cookie Policy

VENTIGA, branch of Luna Commercial Co., Ltd, has its registered offices at 46, VIA Gargano, Milano, Italia. In this Privacy Policy, we use the term VENTIGA (and "we", "us" and "our") to refer to the head office of VENTIGA at the registered address above, our affiliates and our boutiques.  

Please take a moment to review our policy on the use of cookies and similar technologies across our websites, mobile applications, and other digital platforms (collectively referred to as the “Platforms”).

Like many platforms, VENTIGA logs IP addresses and utilizes cookies and similar technologies to recognize you and personalize your experience, as well as to gather information about how visitors access our Platform. Below, you can find more details on how we employ cookies and related technologies.

 

What is a cookie?

Cookies are small text files that contain information and are downloaded to your computer or mobile device when you visit a website or mobile application. They enable recognition of your computer as you navigate between pages on a website or return to a previously visited site or application. Cookies are essential for platforms to function effectively and efficiently, and they provide information to platform owners.

We use cookies to enhance the online experience for our visitors—for instance, by remembering your language and product preferences—and to gain insights into how our Platform is used. Cookies inform us whether you have visited our Platform previously or if you are a new visitor. They also help ensure that the advertisements you see online are more relevant to you and your interests.

There are two main categories of cookies:

- First-party cookies: These are directly served by VENTIGA to your computer or mobile device. They are exclusively used by VENTIGA to recognize your computer or mobile device when you revisit our Platform.

- Third-party cookies: These are served by third-party service providers on our Platform and can be used by these providers to recognize your computer or mobile device when you visit other platforms. Third-party cookies are commonly used for platform analytics or advertising purposes.

Cookies may remain on your computer or mobile device for different periods.

 

What cookies does VENTIGA use?

The Platform serves only the following types of cookies to your computer or mobile device:

Type of Cookie	Purpose
Technical Cookies	These cookies are necessary to enable the services provided through this Platform and to utilize certain features, such as accessing secure areas. Without these cookies, essential functions you have requested, like transactional pages and secure login accounts, would not be feasible.
Functionality Cookies	These cookies serve various purposes related to the presentation, performance, and functionality of this Platform. Their primary aim is to improve visitors' experience and enjoyment of the Platform. For instance, some of these cookies allow visitors to set language preferences, choose products, or customize other Platform settings.
Analytical Cookies	These cookies, including those from third parties, are utilized to gather information about how visitors interact with our Platform. The data collected is aggregated and does not identify individual visitors. It includes statistics such as the number of visitors, the sources from which they accessed our Platform, and the pages they viewed. This information helps us operate our Platform more efficiently, gather general demographic insights, and monitor activity levels on our Platform.
Advertising Cookies	These cookies, including those from third parties, are designed to create profiles based on your browsing behavior. They are used to deliver advertisements that are more relevant to you and aligned with your interests, based on preferences you've expressed while browsing the web. These cookies also help limit the number of times you see a particular advertisement and assist in assessing the effectiveness of advertising and promotions. Typically placed by advertising networks with our consent, these cookies remember that you have visited a platform, and this information may be shared with other organizations such as advertisers.
Social Cookies	These are third-party cookies (e.g., Facebook cookies) that enable interaction with social media platforms. The companies that deploy these cookies may also utilize your information for targeted advertising across other platforms.

 

 

Controlling or Deleting Cookies

The use of cookies may not always require your explicit consent. Specifically, technical cookies do not require such consent. However, your prior consent is necessary for functionality cookies, analytical cookies, advertising cookies, and social cookies.

You have the right to withdraw your consent and refuse the use of cookies at any time. Below, we explain how you can exercise this right. Please note that refusing cookies may limit the functionality of our Platform.

You can manage your cookie preferences using our cookie consent tool or by adjusting your browser settings to prevent cookies from being placed on your computer or mobile device. To do this, follow the instructions provided by your browser (typically found in the “Help”, “Tools”, or “Edit” menu).

For more details about cookies, including how to view and manage cookies set on your computer or mobile device, and how to delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

 

IP Addresses

We collect information about your computer or mobile device, including your IP address, operating system, log-in times, and browser type. This information helps us understand how visitors use our Platform and supports internal reporting. We anonymize and may share this data with advertisers, sponsors, or other businesses.

 

Contact us

If you have any questions or comments about this Cookie Policy, or privacy matters generally, please contact us at the address provided below.

client@ventiga.com