Customer Service Policy
Thank you for shopping at ventiga.com. This page covers how to reach us and what we can help with.
Contact
- Email: client@ventiga.com
- We aim to reply within 1–2 business days (US / EU business hours).
What we help with
- Order status, shipping, and delivery questions
- Returns and exchanges (see Return & Exchange Policy)
- Product care, sizing, and materials
- Damaged, defective, or incorrect items
What this page is not
- Time Travel restoration and trade-in is a separate paid service. See the Time Travel page.
- For return windows, eligibility, and refunds, use the Return & Exchange Policy.
Before you write
Include your order number, the product name or SKU, and photos if the item arrived damaged or incorrect.
Privacy
We use your contact details only to resolve your request. We do not sell customer data.